Conversation quality, by SectorFlow
Every call checked. Every one proven.
Most quality teams listen to 1 to 3% of calls. Every Call checks all of them, by phone, email and chat, against your own rules, and hands your reviewer only the ones that broke a rule, with the exact words that broke it.
Send us ten conversations and your policy document. We show you what breaks.
R-12 · Contract term and cancellation window
Broken at 1:32. The customer accepted; neither the term nor the window was stated.
Confirmed by your reviewer · coaching note sent
Three jobs, on every conversation
- 1
Check
Each conversation is transcribed, split into the customer side and the agent side, and checked against the version of your rulebook in force that day. Every flag cites the rule and the words.
- 2
Correct
A confirmed flag changes something: a coaching note for a person, a fix to what your AI agent says, or an update to the rule itself. Every change is dated, and next month shows whether it worked.
- 3
Prove
Each conversation gets an evidence record: rule version, words, decision, correction. Once a month your reviewer signs a pack you can hand to an auditor or a regulator.
What you get
Your rulebook, versioned
Scripts, required statements, product terms, things never to say. We draft the first version from your documents; your compliance owner approves it.
A reviewer, not a dashboard
On managed plans a named SectorFlow reviewer decides every exception and signs the monthly pack. You read the result.
People and AI agents, same rules
Your own agents, an outsourced team and AI voice or chat agents are all checked against one rulebook.
Accuracy you can test
We report precision and recall for each family of rules, measured against your own reviewers' decisions. Not one flattering score.
Ask from your own AI
Every exception, rule and record can be read from Claude, ChatGPT, Copilot or Gemini, under the same roles as the portal.
Fair to your team
Reporting is by topic and team. Agent-level detail is for coaching only, seen by supervisors, and no decision about a person is ever automated.
Who it is for
Teams running AI agents
Your bot handles calls or chats, and nobody can say for sure what it told customers last week. Every Call checks every conversation and shows you where it went off script.
Support desks with a rulebook and no QA team
5 to 50 seats, a policy binder, and someone who spot-checks calls when there is time. Every Call does the checking; your lead decides what to fix.
Available in Canada, the US and Latin America. English, Spanish and French included.
Plans
Priced by conversations checked per month. No setup fee, month to month.
Starter
Self-serve. For teams running AI agents who decide their own exceptions.
Managed
A named reviewer decides your exceptions, owns the rulebook upkeep and signs the monthly pack.
Scale
High volume, outsourced centres and more than one rulebook. Quoted.
Your data
Your audio never leaves our platform. Transcripts are checked by one model processor under a data processing agreement, with no training and no retention. Card and ID numbers are removed before anything is checked.
- Your rulebook, records and exports are yours, in open formats, including when you leave.
- Data stays in the region you choose: Canada, the US or the EU.
- Your team is told before any source goes live. SOC 2 in progress.
Ask for a free check
Tell us about your conversations and we will reply within one business day. If you like, we will check ten of your calls against your own policy document at no cost.